DELIVERY policy:
How will my order be sent to the EU?
All orders to the EU are sent from Spain, which should take between 2-7 working days to be delivered since collection. EU wide shipping postage costs €4.99. Please note that whilst we promise to ship your order quickly, the delivery times are not guaranteed and some parcels can occasionally take longer to reach their destinations.
How will my order be sent to UK mainland?
All orders to the UK are sent from England and should take 2-4 working days to be delivered since collection.
Please note that whilst we promise to ship your order quickly, the delivery times are not guaranteed, and some parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, and certain parts of Scotland will usually take a little longer to arrive.
How will my item(s) be sent to rest of the world?
All orders that are shipped to the rest of world will be sent via Royal Mail Air Mail. International shipping postage costs €9.99. Shipping can take up to a month to arrive in some countries and locations.
Please note we have made every effort to make our shipping charges as accurate as possible, however, occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.
Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.
What happens next?
Once you have placed an order you will receive an order confirmation email. As soon as the order has been dispatched a tracking number will be sent via email.
We aim to dispatch deliveries within 24 hours of placing your order. Orders placed on the weekends or Bank Holidays will be dispatched the next working day.
How will I know when my order has been dispatched?
An email will be sent to you within 24 hours of dispatch with your tracking number.
I have not received my parcel, what should I do?
Please contact us within 30 days after placing your order at [email protected] and we will do anything we can to help. If an item sent by the delivery company has not been received it can often be found at the local sorting office awaiting collection. If not, thedelivery company has a specific procedure that we can follow in the event of a missing parcel.
What if my gummies are confiscated by customs?
Please note that we ship a variety of gummy products internationally. We always make sure to provide a customs declaration form to speed up processing. However, due to the often-changing laws regarding some of the products and their labelling that vary within countries and even federal territories, we cannot offer compensation in case the product is seized by customs authorities, so please check the legal requirements in your country before placing your order.
Last updated February 17, 2023
RETURNS policy:
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
All returns must be postmarked within (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags, and labels attached.
RETURN PROCESS:
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the address provided by our Customer Service team.
Please note, you will be responsible for all return shipping charges.
REFUNDS:
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
Exceptions:
For defective or damaged products, please contact us at the customer service email: [email protected]
QUESTIONS:
If you have any questions concerning our return policy, please contact us as: [email protected]